Builder Partnerships Names Conaway Homes Winners of Customer Satisfaction Achievement Award

2017 Customer Satisfaction Award Seal

Conaway homes is...

  • A 2-time winner!
  • One of the only 6 US builders awarded!
  • The only builder in Texas awarded!

Denver, Co. – Conaway Homes, a new home builder based in Whitehouse, Texas, was awarded Highest Distinction in Customer Satisfaction in the Builder Partnerships Achievement Award for Customer Satisfaction.

“In these days of increasing demand for homes, builders must be focused on customer satisfaction, and the best builders are,” says Monica Wheaton, CEO of Builder Partnerships. “The Builder Partnerships Achievement Award for Customer Satisfaction recognizes those companies that have high standards, company culture, and processes in place to deliver what is most important to homebuyers—quality construction and a great buying experience. Conaway Homes certainly fits that bill.”

To assure a high integrity process, Builder Partnerships put together a team of industry experts, including Chuck Shinn of Builder Partnerships, Littleton, Colorado; Charlie Scott of Woodland, O’Brien and Scott, St. Paul, Minnesota; and Carol Smith of Home Address, Colorado Springs, Colorado to be part of the Evaluation Committee for the award. To be considered for this recognition, applicants needed to have at least 88% of its homebuyers say they were willing to refer the company to friends or family. Once clearing that hurdle, the company’s customer service and referral rate were further evaluated in an in-depth review of its processes and documentation. Builders scoring at least 100 points on their evaluation scores earned Highest Distinction.

Conaway Homes has built a strong culture focused on customer satisfaction that permeates the company. In addition, it has worked hard to build processes that encourage suppliers and trade contractors to support that effort, and the final beneficiary is the home buyer.