Conaway Homes Awarded the HomeBuyer's Choice Award in 2021

2021 HomeBuyer's Choice Award

The Eliant Homebuyers’ Choice Awards has been the arbiter of superior customer experience in the homebuilding industry. Powered by Eliant’s best-in-class technology, reliable data, and actionable insights, the awards consist of 13 categories, each reflective of the values, opinions, and experiences of more than 170,000 recent homebuyers from 185 major new homebuilders across the U.S.

The top honor at the Homebuyers’ Choice Awards—The Eliant—is presented to the two highest-rated home builders based on customers’ ratings of three key measures in the Eliant Home multi-stage survey series. Captured at move-in, mid-year, and year-end, the measures are:

  • Home quality satisfaction
  • Builder met commitments
  • Customer’s willingness to recommend

All other awards are given for homebuyers’ satisfaction with five key elements of the purchase and ownership experience.

Established in 1984 as the original homebuyer survey company, Eliant has evolved into a full-service experience management partner to the homebuilding industry. Powered by superior assessments and best-in-class technology, Eliant offers homebuilders, vendors, trades, lenders and consumers reliable answers to their most critical homebuilding and home buying questions. Headquartered in Aliso Viejo, CA, Eliant is the parent of the annual Homebuyers’ Choice Awards, arbiter of homebuyer satisfaction in the homebuilding industry.

Builder Partnerships Names Conaway Homes Winners of Customer Satisfaction Achievement Award

2017 Customer Satisfaction Award Seal

Conaway homes is...

  • A 2-time winner!
  • One of the only 6 US builders awarded!
  • The only builder in Texas awarded!

Denver, Co. – Conaway Homes, a new home builder based in Whitehouse, Texas, was awarded Highest Distinction in Customer Satisfaction in the Builder Partnerships Achievement Award for Customer Satisfaction.

“In these days of increasing demand for homes, builders must be focused on customer satisfaction, and the best builders are,” says Monica Wheaton, CEO of Builder Partnerships. “The Builder Partnerships Achievement Award for Customer Satisfaction recognizes those companies that have high standards, company culture, and processes in place to deliver what is most important to homebuyers—quality construction and a great buying experience. Conaway Homes certainly fits that bill.”

To assure a high integrity process, Builder Partnerships put together a team of industry experts, including Chuck Shinn of Builder Partnerships, Littleton, Colorado; Charlie Scott of Woodland, O’Brien and Scott, St. Paul, Minnesota; and Carol Smith of Home Address, Colorado Springs, Colorado to be part of the Evaluation Committee for the award. To be considered for this recognition, applicants needed to have at least 88% of its homebuyers say they were willing to refer the company to friends or family. Once clearing that hurdle, the company’s customer service and referral rate were further evaluated in an in-depth review of its processes and documentation. Builders scoring at least 100 points on their evaluation scores earned Highest Distinction.

Conaway Homes has built a strong culture focused on customer satisfaction that permeates the company. In addition, it has worked hard to build processes that encourage suppliers and trade contractors to support that effort, and the final beneficiary is the home buyer.